Comments: Imagine my surprise on Christmas day when, after 2 days of warm weather melting off 30” of fresh snow, discovering my sump pump wasn’t working! Visions of bailing water through the holiday weekend danced through my head. Sent an email to Kinetic Basement, fully expecting a Monday am response. But then, Christmas turned jolly again, when Kinetic called me Christmas night (!). What other business does THAT? The next day (Saturday), their tech replaced my pump and upgraded my Kinetic-installed French drain system (added 2nd backup pump and battery backup). Far exceeded my holiday weekend expectation! Kinetic has the best customer service!!